RETURN POLICY

MERCH AUTHORITY Return Policy

At MERCH AUTHORITY, we are committed to providing you with the highest quality products and ensuring your complete satisfaction. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy below.

Return Eligibility

1. Time Frame: Items must be returned within 30 days from the date of delivery.
2. Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are worn, damaged, or altered will not be accepted.
3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Custom or personalized items
• Perishable goods (such as food, flowers, or plants)
• Intimate or sanitary goods
• Hazardous materials or flammable liquids and gases
• Our Love

Return Process

1. Initiate a Return: To start a return, please contact our customer service team at info@merchauthority.com with your order number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number.
2. Shipping Your Return: Securely pack your item(s) and include the RMA number inside the package. Ship the return to the address provided by our customer service team. You will be responsible for the shipping costs associated with the return.
3. Inspection and Processing: Once we receive your return, we will inspect the item(s) and notify you of the status. If your return is approved, we will initiate a refund to your original method of payment. Refund processing times may vary depending on your payment provider.

Refunds

• Full Refunds: If the return is due to an error on our part (e.g., incorrect or defective item), you will receive a full refund, including the original shipping costs.
• Partial Refunds: If the return is for other reasons, you will receive a refund for the item(s) minus the original shipping costs. Return shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email].

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Contact Us

If you have any questions about our return policy, please contact our customer service team at:

MERCH AUTHORITY Customer Service Email: info@merchauthority.com Phone: (661) 655-9129 Address: 4100 Easton Dr Bakersfield, Ca 93309 Ste 10.

We appreciate your business and are dedicated to ensuring your satisfaction with our products and services.